Routine Booked Appointments
Routine booked appointments can be made up to a month in advance by calling reception or turning up in person at the reception desk during surgery opening hours. Please telephone after 11:00 in the morning to enable us to deal with emergency calls first. We would encourage you to see your usual doctor whenever possible. Appointment duration with doctors is 10 minutes and 15 minutes with the practice nurse.
Same-day (Urgent) Appointments
Every day, during surgery times, we offer same-day appointments for urgent medical problems that cannot wait for the next available appointment. Please do not ask the doctor to complete forms or deal with non-urgent matters during these appointments. These appointments will be booked with the first available doctor. You can book a same-day urgent appointment if you telephone between 09:00 – 11:00 in the morning or 14:00 – 16:00 in the afternoon.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Risk of infection
If you think you may be highly infectious e.g. chickenpox, please advise reception and you will be placed in a separate room.
If you need telephone advice and would like to speak to a doctor, you can call the surgery and leave a message with the reception staff. The reception staff will ask for details to give you the best advice. In some cases they may suggest you call an ambulance or go to casualty.
Urgent and new problems will be triaged by the on call doctor who will call you back as soon as possible, but will prioritise the calls to deal with emergencies first. It may be more appropriate for on-going problems to be dealt with by your usual doctor. The doctors try to answer telephone messages within 24 hours.
Please give a landline number, but if you only use a mobile phone please leave it switched on.
It is practice policy that if you are more than 15 minutes late you may have to re-book an appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.